Privacy Policy - Onlifit

1. Introduction

At Onlifit, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Onlifit, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

Account Information: Name, email address, phone number, password
Profile Information: Profile picture, bio, fitness goals, specializations (for trainers)
Professional Information: Certifications, experience, qualifications (for trainers)
Payment Information: Billing details, payment method information
Communications: Messages sent through our platform, support inquiries

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

Usage Data: Pages viewed, features used, time spent on platform
Device Information: Browser type, operating system, device identifiers
Location Data: IP address, general geographic location
Cookies and Tracking: We use cookies and similar technologies to track activity

2.3 Third-Party Information

If you sign in through third-party services (like Google), we receive basic profile information from those services.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Process bookings and payments
Facilitate communication between clients and trainers
Send important updates, notifications, and marketing communications
Verify trainer credentials and qualifications
Detect and prevent fraud, abuse, and security issues
Comply with legal obligations
Analyze usage patterns and improve user experience
Provide customer support

4. How We Share Your Information

4.1 With Other Users

When you book a session, your basic profile information is shared with your trainer (and vice versa) to facilitate the service.

4.2 With Service Providers

We share information with third-party service providers who help us operate our platform, including:

Payment processors (for secure transactions)
Cloud hosting providers (for data storage)
Analytics providers (to understand usage patterns)
Communication services (for emails and notifications)

4.3 For Legal Reasons

We may disclose information if required by law, legal process, or to:

Comply with legal obligations
Protect our rights and property
Prevent fraud or security issues
Protect user safety

4.4 Business Transfers

If Onlifit is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure payment processing

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account information: Until you delete your account, plus retention period for legal purposes
Transaction records: 7 years for tax and accounting purposes
Communications: Until you delete your account or messages
Usage data: Typically 2 years for analytics purposes

7. Your Rights and Choices

You have the following rights regarding your information:

7.1 Access and Portability

You can access and download your personal information through your account settings.

7.2 Correction

You can update your profile information at any time through your account settings.

7.3 Deletion

You can delete your account at any time. Some information may be retained for legal or legitimate business purposes.

7.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or updating your notification preferences.

7.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Children's Privacy

Onlifit is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. The "Last updated" date at the top indicates when changes were made.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising these rights

13. GDPR Rights (European Users)

If you are in the European Economic Area, you have additional rights under GDPR:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Data Protection Officer:
Email: privacy@onlifit.in
General Support: support@onlifit.in